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Refund policy

Last updated: 12 October 2026

We want you to know exactly where you stand before you pay. This policy explains when our service fee is refunded.

If your visa is refused

If your visa or eVisa is refused, we refund our service fee in full.

Government visa fees, visa centre fees, travel insurance and other third-party costs go to the organisations that charge them. They are not refundable by us, even if the visa is refused.

If you change your mind

If you cancel within 1 hour of booking with us, we refund the full amount you paid us.

After that hour, the service fee is not refundable if you cancel. The refund for a refused visa above still applies.

1:1 consultations

If you cancel at least one day (24 hours) before your consultation, we refund the consultation fee in full. If you cancel later than that, or miss the call, the fee is not refundable.

You can also move your consultation to another time for free if you tell us at least 24 hours before it starts.

Trip packages

Flights, hotels and other bookings follow the refund rules of the airline, hotel or provider. We will tell you those rules before you book. Our service fee for the visa part of the package follows the rules above.

If you are not eligible

If we find that you are not eligible for the visa you asked about, we refund half of our service fee. The other half covers the work of checking your case and documents.

How refunds are paid

Refunds are paid within 14 days of us agreeing the refund, to the same payment method you used or to another method you prefer. To ask for a refund, message us on WhatsApp with your name and the destination you applied for.