Nusuk is Saudi Arabia’s official app for pilgrims, run under the Ministry of Hajj and Umrah. With an Umrah or tourist visa you use it to book your Umrah time slot and a visit to the Rawdah in Madinah. A visa alone does not get you in. Here is how to set it up and the rules that catch people out.
In this guide
What you need Nusuk for
| Activity | Nusuk permit needed? |
|---|---|
| Performing Umrah | Yes, for a set date and time |
| Praying in the Rawdah, Madinah | Yes |
| Praying in Masjid al-Haram or Masjid an-Nabawi | No |
| Tawaf without Umrah on the first floor | No |
| Sending salam at the Prophet’s grave | No booking needed |
Register with a Pakistani passport
- 1Download the official app
Install “Nusuk” from the App Store or Google Play. Check that the publisher is the Ministry of Hajj and Umrah.
- 2Register as a visitor
You need your passport number, visa number, date of birth, nationality, mobile number and email. A Pakistani or UK number works; you do not need a Saudi SIM.
- 3Verify
A code is sent to your email. You can register from Pakistan once your visa is issued.
- 4Add your family
Add up to 4 companions plus your dependents. Each companion accepts the request in their own account within 24 hours.
Book your Umrah permit
- Choose the Umrah permit, then a date and time slot. Pick a time after you expect to reach Makkah and change out of the journey.
- The permit appears in the app straight away. If it does not, pull the screen down to refresh.
- You can hold only one active Umrah permit. Book the next one after the current permit expires or after you cancel it.
- You cannot change a permit’s time. Cancel it before the slot starts and book a new one.
- If you arrive late, wait until the permit expires and book again. If you cannot enter Saudi Arabia before the slot, the permit is cancelled automatically.
Book the Rawdah in Madinah
- Select the Rawdah prayer permit and pick a slot. Men and women have separate times.
- The ministry currently allows one Rawdah visit every 30 days; the app shows when you can book again.
- Slots go quickly in busy seasons. Check the app early in the morning and keep checking for released slots.
- Arrive early at the gate shown on your permit and keep the permit open on your phone.
Common Nusuk problems
| Problem | What to do |
|---|---|
| “Exceeded the maximum number of active permits” | You or a companion still has an active permit. Cancel it or wait until it expires. |
| Cannot register | Uninstall and reinstall the app, then try again with details exactly as in your passport. |
| No login code | Check the email address and the country code of your mobile number. |
| Wrong visa number saved | Change it under Settings, then Personal data. |
| Anything else | Call the Ministry of Hajj and Umrah care centre on +966 920002814. |
WhatsApp us “UMRAH” and we will send our free Umrah checklist, including these Nusuk steps.
Questions people ask
Is Nusuk compulsory for Umrah?
Yes. You need a Nusuk Umrah permit for a set time to perform Umrah, even with a valid visa. Normal prayers in the two mosques need no permit.
Can I use Nusuk with a Pakistani phone number?
Yes. Nusuk accepts international numbers and sends the verification code to your email.
How often can I visit the Rawdah?
The Ministry of Hajj and Umrah currently allows one Rawdah permit every 30 days. Check the app, as this can change.
How many Umrah permits can I book?
Only one active permit at a time. After it expires, or if you cancel it, you can book another.
Do I need Tawakkalna for Nusuk?
No. Registering in Nusuk does not require Tawakkalna.
travelEZ does not arrange Umrah visas or packages at the moment. This guide is free information, checked against official sources in October 2026; Saudi rules change often, so confirm the details with your Umrah company before you pay.
